HKA Attends DAU Product Support Manager (PSM) Conference
Defense Acquisition University (DAU)
Fort Belvoir, VA
5-7 June 2012
Harry Kahn Associates had the opportunity to attend the Deputy Assistant Secretary of Defense (Materiel Readiness) sponsored PSM Conference at DAU onboardFortBelvoir recently.
The theme of the conference was “Integrating Government and Industry for Improved Product Support” and was aimed at providing affordable sustainment solutions that meet the warfighter’s needs.
More than 350 Life Cycle Logistics professionals gathered to discuss and share ideas on the wide range of challenges, processes, best practices, lessons learned, and policy and guidance related to the recent congressionally mandated PSM approach to Life Cycle Logistics and sustainment.
HKA is proud to be at the forefront and an active participant in the on-going PSM dialogue.
The Evolution of PSM
In October 2009, President Obama signed the Fiscal Year 2010 National Defense Authorization Act (Public Law 111-84). The legislation contained a provision in Section 805 entitled “Life Cycle Management and Product Support” requiring:
- The Secretary of Defense to issue comprehensive guidance on life-cycle management and the development and implementation of product support strategies for major weapon systems; and
- that each major weapon system be supported by a Product Support Manager (PSM).
Subsequently, the DoD Product Support Manager (PSM) Guidebook was published in April 2011. A foundational precept of the PSM construct has been the development of the Product Support Business Model (PSBM). From the PSM Guidebook:
“The PSBM defines the hierarchical framework in which the planning, development, implementation, management, and execution of product support for a weapon system component, subsystem, or system platform will be accomplished over the life cycle. The PSBM effectively describes the methodology by which DoD intends to ensure achievement of optimized product support through balancing maximum weapon system availability with the most affordable and predictable total ownership cost. The model provides a clearly delineated description of the roles, relationships, accountability, responsibility and business agreements among the managers, integrators, and providers of product support. Those roles and responsibilities are portrayed, consistent with their level of accountability and responsibility, in the figure below.”
The PSBM recognizes two fundamental axioms of product support:
- With rare exception, every product support strategy is dependent on both organic and commercial industry support.
- The objective of the product support strategy is to achieve operational readiness outcomes based on optimizing the Integrated Product Support (ISP) elements that comprise the support strategy.
The role of the PSM:
- Develop and implement a comprehensive product support strategy for the weapon system.
- Conduct appropriate cost analyses to validate the product support strategy.
- Assure achievement of desired product support outcomes through development and implementation of appropriate product support arrangements.
- Adjust performance requirements and resource allocations across Product Support Integrators (PSIs) and Product Support Providers (PSPs) as necessary to optimize implementation of the product support strategy.
- Periodically review product support arrangements between the PSIs and PSPs to ensure the arrangements are consistent with the overall product support strategy.
Note: While the PSM is inherently a government function, OEMs will typically be closely involved in supporting the PSM.
The role of the Product Support Integrator (PSI):
- Is assigned within the scope, direction, and oversight of the PSM. (Note: The PSI is assigned at the discretion of the PSM; not all programs will require a PSI).
- PSIs accomplish their product support role through use of one or more Product Support Providers (PSPs).
- PSIs are responsible for the activities and output of one or more PSPs within a specific product support element or across product support elements.
- A PSI may also perform the function of a PSP.
- A PSI may be either a government or commercial entity.
The role of the Product Support Provider (PSP):
- Assigned responsibilities to perform and accomplish the functions represented by the IPS elements which comprise the range of best value assigned workloads that achieve the Warfighter support outcomes.
- Typically, OEMs are assigned as PSPs.
The Evolution of the Twelve Elements of Integrated Product Support (IPS)
In order to support the PSM construct, the quintessential DoD Ten Elements of Integrated Logistics Support (ILS) have been expanded and evolved into the Twelve Elements of IPS as follows:
- Product Support Management
- Design Interface
- Sustaining Engineering
- Supply Support
- Maintenance Planning and Management
- Packaging, Handling, Storage, and Transportation (PHS&T)
- Technical Data
- Support Equipment
- Training & Training Support
- Manpower & Personnel
- Facilities and Infrastructure
- Computer Resources
Stay tuned to Harry Kahn Associates (www.harrykahn.com) for further developments in the evolution of PSM.
The PSM Conference was the lead story in a recent Defense Industry Daily Newsletter. Rapid Fire June 11, 2012: Product Support Manager Conference Proceedings